Terms & Conditions

Welcome to the PetsCart website! These terms and conditions outline the rules and regulations for using our site and services. By accessing this website, you agree to these terms.

1. About Us

PetsCart is a leading supplier of high-quality pet products based in the UK. Our registered address is:

Rm1 1dL 126A North Street Romford London.

2. Use of Our Website

• Our website is intended for personal or business use to purchase pet supplies and learn more about our products.
• Unauthorized use of the website or its content may result in legal action.

3. Ordering and Payments

Pricing

• All prices are in GBP (£) and include VAT where applicable. Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
• Prices may change without notice but will not affect confirmed orders. In the event of a pricing error, we reserve the right to cancel affected orders and provide a full refund.

Placing and Accepting Orders

1. Orders are subject to acceptance by PetsCart. We reserve the right to cancel orders due to stock unavailability, payment issues, pricing errors, or suspicious activity.

• You will receive email confirmation for all accepted orders.

Payment Methods

• We accept major credit/debit cards, Google Pay/Apple Pay, and other secure payment methods as listed at checkout. Payments are processed securely to protect your personal data.

Right to Cancel

You have the right to cancel your order within 14 days of receiving the goods. If cancelled before dispatch, a full refund will be issued. If the order has shipped, items must be returned in their original condition to qualify for a refund. Refunds will be processed within 14 days of receiving returned items.

4. Discounts and Promotions

• Promotional codes must be applied at checkout and cannot be added after your order is placed.
• For wholesale customers, additional terms may apply.

Email Marketing 10% Off Code

10% off full-priced PetsCart products only. Valid for 7 days from issue. Not valid on sale items or with any other code or offer. Galleon Supplies reserves the right to amend or withdraw this offer at any time.

Abandoned Cart 10% Off Code

10% off full-priced PetsCart products on orders over £200. Valid for 7 days from issue. Not valid on sale items or with any other code or offer. Galleon Supplies reserves the right to amend or withdraw this offer at any time.

Abandoned Cart Free Delivery Code

Free standard delivery on full-priced PetsCart products on orders over £150. Valid for 7 days from issue. UK mainland only. Not valid on sale items or with any other code or offer. Galleon Supplies reserves the right to amend or withdraw this offer at any time.

5. Shipping and Delivery

• We deliver across the UK and select international locations.
• Standard delivery times are 48-72 hours.

6. Returns and Refunds

• We accept returns within 14 days of delivery for unused, undamaged items in original packaging.
• Refunds will be processed within 72 hours.

7. Privacy and Data Protection

• We respect your privacy and handle your data in accordance with GDPR.

8. Limitation of Liability

• Petscart is not liable for damages caused by improper use of our products.
• Our liability is limited to the purchase price of the product.

9. Wholesale Customers

• Wholesale accounts are subject to additional terms outlined in our Wholesale Policy.

10. Changes to These Terms

• Petscart reserves the right to update these terms at any time. Updates will be posted on this page.

11. Contact Us

If you have any questions about these terms, please get in touch:

• Email: support@petscart.co.uk

Phone: +447883409526